Return & Refund Policy

Services (readings, healing plans, coaching, consultation calls)

• ✦Every session is prepared personally with time, energy and care, so services already delivered (completed calls, readings or healing days) are non-refundable.
• ✦Consultation calls: you may reschedule free of charge with at least 24 hours' notice. Cancelling with 24+ hours' notice entitles you to a full refund or credit; no-shows and late cancellations are non-refundable.
• ✦Multi-day healing plans (e.g. 30/60-day Reiki): if you cancel before the plan begins, you receive a full refund. Once a plan has started, refunds are prorated for the unused days at our discretion.
• ✦If we cancel or fail to deliver a paid service, you receive a full refund.

Digital products (subliminals, recordings, courses)

• ✦Personalized subliminals are custom-created for you. Once work has begun or the audio has been delivered, they are non-refundable.
• ✦If a digital file arrives corrupted or cannot be accessed, we will replace it free of charge.

Physical products (Affirmation Deck and other items)

• ✦If your item arrives damaged or defective, contact us within 7 days of delivery with photos, and we will send a free replacement or issue a full refund.
• ✦For change-of-mind returns, contact us within 7 days of delivery; the item must be unused and in its original packaging. Return shipping is paid by the customer, and the refund is issued once the item reaches us in original condition.
• ✦Personalized or custom-made items cannot be returned unless damaged or defective.

How refunds are paid

Approved refunds are returned to your original payment method within 7–14 business days, depending on your bank or payment provider. To request a refund, email livingintuitive5@gmail.com or message us on WhatsApp with your order reference.